Under Law No. 144/2015 of 8 September, in the event of a consumer dispute, the consumer may turn to an Alternative Consumer Dispute Resolution entity (ADR).
Competent entity
CNIACC — National Centre for Consumer Dispute Information and Arbitration
Faculdade de Direito da Universidade Nova de Lisboa, Campus de Campolide, 1099-032 Lisbon
Email: cniacc@fd.unl.pt · Phone: (+351) 21 384 74 84
Website: www.arbitragemdeconsumo.org
More information on the Consumer Portal: www.consumidor.pt
Complaints Book
Beedero provides an electronic Complaints Book, in accordance with Decree-Law No. 156/2005: www.livroreclamacoes.pt